Payment Policy

Effective Date: January 17, 2025

At AuraxxGlow, we aim to provide a smooth and secure shopping experience for all our customers. Our Payment Policy outlines the terms and conditions regarding payment methods, billing, and processing of your orders. By placing an order on our website, you agree to the following payment terms.

1. Accepted Payment Methods

We accept the following payment methods for all transactions on our website:

      • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
      • PayPal: You can pay securely via your PayPal account.
      • Apple Pay: For eligible devices, you can use Apple Pay for a quicker checkout experience.
      • Google Pay: We also accept Google Pay as a payment option for faster processing.

When making a payment, please ensure that your payment details are accurate to avoid any delays in processing your order.

2. Order Payment and Processing

      • Order Confirmation: After you place an order, we will send you an email confirming that we have received your order. However, this does not signify the acceptance of your payment or an order acceptance.
      • Payment Authorization: Upon submission of your order, we process your payment authorization immediately. We will charge your payment method once the order has been confirmed and ready for shipment.
      • Payment Declines: If your payment is declined or if there is an issue with processing your payment (e.g., insufficient funds, expired card), we will notify you via email. You will be required to provide a valid payment method to complete your order.

3. Currency

All transactions on AuraxxGlow are processed in U.S. dollars (USD). If you are purchasing from outside the United States, please note that your bank or payment provider may charge you additional fees for currency conversion or international transactions. We are not responsible for such fees.

4. Billing Information

You agree to provide accurate and up-to-date billing information when placing an order. This includes:

      • Full name
      • Shipping address
      • Billing address (which may differ from the shipping address)
      • Valid payment method details

Incorrect or incomplete billing information may delay the processing of your order. Please make sure all the information is correct before completing your purchase.

5. Security of Payments

At AuraxxGlow, we prioritize the security of your payment information. We use SSL (Secure Socket Layer) encryption technology to ensure that all your personal and payment details are securely transmitted over the internet. Additionally, we use trusted third-party payment gateways (such as PayPal, Stripe, etc.) to process your payments safely.

6. Sales Tax

Sales tax is applicable to orders depending on the shipping address and the tax laws of the state where the goods are delivered. The applicable sales tax will be calculated and displayed at checkout before you complete your purchase.

7. Discounts and Promotions

      • Promo Codes: If you have a valid discount code or promo code, it can be applied at checkout to receive the discount. Please note that promo codes are valid for a limited time and cannot be applied to previous purchases or in conjunction with other discounts unless specified.
      • Free Shipping: Occasionally, we offer free shipping promotions. The eligibility for free shipping will be stated during checkout.

8. Refunds and Cancellations

If you need to cancel an order or request a refund, please refer to our Refund and Returns Policy. We are happy to process refunds in accordance with the policy, but please note that once an order has been shipped, we cannot cancel it. If you have received a damaged or incorrect product, please contact us immediately for assistance.

9. Fraud Prevention

To protect both you and us from fraud, we may perform additional checks on your payment information. This may include verifying the billing address or requesting further identification. If we suspect fraudulent activity, we reserve the right to cancel or refuse an order.

10. Contact Information

If you have any questions regarding our payment process or need assistance with your payment, please feel free to reach out to our customer service team:

      • Email: Info@AuraxxGlow.com
      • Phone: (410) 261-9880
      • Address: 5232 Al Jones Dr, Shady Side, Maryland (MD), 20764, United States

Thank you for shopping with AuraxxGlow. We are committed to providing a safe and secure shopping experience for all our customers. Should you have any questions or need assistance, please do not hesitate to contact us.