Privacy Policy

Effective Date: January 17, 2025

At AuraxxGlow, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services. By accessing or using AuraxxGlow’s website, you consent to the practices described in this policy.

1. Information We Collect

We collect information from you when you visit our website, place an order, sign up for our newsletter, or contact us directly. This information is used to provide you with a personalized and seamless shopping experience.

  • Information You Provide to Us:

    • Personal Details: Name, email address, phone number, billing and shipping addresses.
    • Payment Information: Credit card details or payment method information, which is processed securely through third-party payment gateways.
    • Order Information: Details regarding the products you have purchased, payment methods, and order history.

  • Information We Collect Automatically:

    • Device Information: IP address, browser type, operating system, and device type.
    • Usage Data: Information about how you interact with our website, including pages viewed, time spent on the site, and links clicked.
    • Cookies: We use cookies to enhance your user experience and track site activity. Cookies are small files that are placed on your device when you visit our website. You can control cookie settings through your browser’s privacy settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and returns.
  • Customer Support: To respond to your inquiries, provide customer service, and resolve any issues related to your account or orders.
  • Marketing: To send promotional emails, special offers, and product updates if you have opted in to receive them. You can opt-out at any time by clicking the unsubscribe link in our emails.
  • Improving Our Website and Services: To improve our website, enhance the customer experience, and optimize our product offerings based on user feedback and usage patterns.
  • Legal Compliance: To comply with applicable laws and regulations, respond to legal requests, and protect the rights of AuraxxGlow, our customers, and the public.

3. How We Protect Your Information

We take the security of your personal information seriously and employ a range of security measures to protect it from unauthorized access, alteration, or destruction:

  • SSL Encryption: All sensitive information, such as payment details, is transmitted securely using SSL (Secure Socket Layer) encryption to ensure your data is protected during transmission.
  • Secure Payment Processing: Payments are processed securely through trusted third-party providers (e.g., PayPal, Stripe). We do not store your credit card information on our servers.
  • Access Control: We restrict access to your personal information to authorized personnel only, and we take precautions to prevent unauthorized access or disclosure.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • Service Providers: We share your information with trusted third-party service providers who assist us in running our website, processing payments, shipping orders, and conducting marketing activities. These providers are bound by confidentiality agreements and may only use your information to perform the services they are hired to provide.

  • Legal Requirements: We may disclose your personal information if required by law or if we believe such action is necessary to:

    • Comply with a legal obligation,
    • Protect and defend our rights or property,
    • Prevent fraud or abuse,
    • Ensure the safety of our customers or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change via email or a prominent notice on our website.

5. Your Rights and Choices

As a customer of AuraxxGlow, you have the following rights regarding your personal information:

  • Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal data from our systems, subject to certain legal and contractual limitations.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
  • Cookie Preferences: You can manage your cookie settings through your browser’s settings. Please note that disabling cookies may impact your ability to use certain features of our website.

To exercise any of your rights or if you have any questions about your personal data, please contact us at the information provided below.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before submitting any personal information to them.

7. Children’s Privacy

AuraxxGlow does not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update our policy, we will revise the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to exercise your rights, please contact us using the following information:

  • Email: Info@AuraxxGlow.com
  • Phone: (410) 261-9880
  • Address: 5232 Al Jones Dr, Shady Side, Maryland (MD), 20764, United States

Thank you for trusting AuraxxGlow with your personal information. We are dedicated to protecting your privacy and providing you with a safe and secure online shopping experience.