Sales Policy

Effective Date: January 17, 2025

At AuraxxGlow, we are committed to providing you with a seamless shopping experience and exceptional products. This Sales Policy outlines the terms and conditions that apply to all purchases made on our website. By making a purchase with us, you agree to the terms set forth in this policy.

1. Product Availability

  • Stock Availability: We strive to ensure that all products listed on our website are in stock and available for immediate purchase. However, due to high demand or inventory updates, some products may be temporarily out of stock. In such cases, we will notify you as soon as possible and offer an alternative or provide an estimated restock date.
  • Pricing: Prices are displayed in USD and are subject to change without notice. We reserve the right to modify product prices at any time. The price that applies to your order is the price at the time of checkout.

2. Order Confirmation and Acceptance

  • Order Confirmation: After you place an order, you will receive an email confirming the details of your purchase, including the products you ordered, shipping address, and total price.
  • Order Acceptance: All orders are subject to review and acceptance by AuraxxGlow. We reserve the right to refuse or cancel any order at our discretion, including orders with incorrect pricing, shipping information, or suspected fraudulent activity.
  • Order Cancellation: If you wish to cancel your order, please contact us immediately. Orders that have already been shipped cannot be canceled. However, you can return the product according to our Return and Refund Policy once it arrives.

3. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure online payment option.
  • Other Payment Methods: We may offer other payment options as available and updated on our website.

Payment Processing: All payments are processed through secure, encrypted third-party payment gateways. We do not store your payment information.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping options based on your location and preferred delivery speed. Shipping costs will be calculated during checkout.
  • Order Processing Time: Orders are typically processed within 1-3 business days of receiving your order. Shipping times may vary depending on your location.
  • Shipping Locations: We currently offer shipping within the United States. For international shipping, please check for availability on our website.
  • Tracking: Once your order has been shipped, you will receive a tracking number via email to track the status of your shipment.

Please note: Delivery times may vary due to external factors such as weather, holidays, and courier delays.

5. Sales Tax

Sales tax will be applied to your order based on the shipping address and the applicable tax rate for your state or region. The tax will be automatically calculated at checkout.

6. Promotions and Discounts

  • Discounts and Coupons: From time to time, we may offer promotional discounts, sales, or coupon codes. These discounts are subject to availability and can only be applied during the checkout process.
  • Exclusions: Some products may be excluded from promotional offers. Be sure to check the terms and conditions of any promotion or discount before applying it.
  • One-time Use: Most discount codes are for one-time use only unless otherwise stated.

7. Refunds and Returns

  • Refunds: If you are not completely satisfied with your purchase, we offer a 30-day return policy. Please refer to our Refund and Returns Policy for detailed instructions on how to return your item and obtain a refund.
  • Damaged or Defective Items: If you receive a defective or damaged item, please contact us immediately for assistance. We will arrange for a replacement or refund depending on the situation.

8. Customer Support

If you have any questions or issues with your order, please don’t hesitate to reach out to our customer service team:

  • Email: Info@AuraxxGlow.com
  • Phone: (410) 261-9880
  • Address: 5232 Al Jones Dr, Shady Side, Maryland (MD), 20764, United States

Our customer support team is available to assist you Monday to Friday from 9:00 AM to 5:00 PM (EST).

9. Limitation of Liability

  • AuraxxGlow is not responsible for any direct, indirect, incidental, or consequential damages that may result from the use or inability to use any of our products, including damages to property or injury to individuals, except as otherwise required by law.
  • Product Information: We make every effort to ensure the accuracy of product descriptions, prices, and images. However, we do not guarantee that all information on the site is complete, accurate, or error-free.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes to the policy will be reflected by updating the “Effective Date” at the top of this page. Please review this policy periodically to stay informed about how we manage your purchases.

By placing an order with AuraxxGlow, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Sales Policy.

Thank you for choosing AuraxxGlow! We look forward to serving you again.