Refund and Returns Policy

Effective Date: January 17, 2025

At AuraxxGlow, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our refund and returns policy below for more information on how to process returns, refunds, and exchanges.

1. Returns

We accept returns within 30 days of the date of purchase. To be eligible for a return, the following conditions must be met:

  • Unused and Unopened Products: The product must be unused, unopened, and in its original packaging.
  • Condition: Items must be in new, resalable condition with all tags, labels, and packaging intact.
  • Proof of Purchase: You must provide proof of purchase, such as the order number or receipt.

2. Non-Returnable Items

Some items are not eligible for return or refund. These include:

  • Sale or Discounted Items: Items purchased on sale or with discounts may not be eligible for a return unless otherwise stated.
  • Personal Care Products: Due to hygiene reasons, we do not accept returns on opened personal care items, including cosmetics, skincare, or any beauty-related products that have been opened or used.
  • Gift Cards: Gift cards are non-returnable and non-refundable.

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email our customer service team at Info@AuraxxGlow.com with your order details and the reason for the return.
  2. Return Authorization: Our team will issue you a return authorization and provide you with the return address.
  3. Ship the Item: Please pack the item securely, including a copy of your order confirmation or proof of purchase. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  4. Tracking Information: We recommend that you use a traceable shipping service for returns to ensure the package arrives safely.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (credit card, PayPal, etc.).
  • Processing Time: Refunds typically take 7-10 business days to process, depending on your payment provider. Please note that it may take additional time for the funds to appear in your account.
  • Partial Refunds: If the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error, a partial refund may be issued.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product or a different one, please follow these steps:

  • Contact Us: Email us at Info@AuraxxGlow.com with your order details and information about the product you wish to exchange.
  • Defective or Damaged Items: If the item is defective or damaged, we will cover the return shipping cost and send you a replacement free of charge.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please check the following:

  • Bank Account: Contact your bank or credit card company, as it may take some time before your refund is officially posted.
  • Contact Us: If you’ve done all of the above and still haven’t received your refund, please contact us at Info@AuraxxGlow.com.

7. Shipping Costs

  • Return Shipping: Customers are responsible for paying their own return shipping costs unless the return is due to an error or defect on our part.
  • Original Shipping Fees: Original shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund amount.

8. Contact Us

If you have any questions about our return and refund policy or need assistance with your return, please reach out to our customer service team:

  • Email: Info@AuraxxGlow.com
  • Phone: (410) 261-9880
  • Address: 5232 Al Jones Dr, Shady Side, Maryland (MD), 20764, United States

By purchasing from AuraxxGlow, you agree to our Refund and Returns Policy. We are dedicated to ensuring your satisfaction and look forward to serving you again!